rezora incident

Contact Importer: Failure to Launch "Begin Importing"

Notice Resolved View vendor source →

rezora experienced a notice incident on March 20, 2025 affecting CSV Contact Importer, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 01:30 PM UTC
Resolved
Mar 21, 2025, 03:50 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 20, 2025, 01:30 PM UTC

Affected components

CSV Contact Importer

Update timeline

  1. investigating Mar 20, 2025, 01:30 PM UTC

    We are currently investigating reports that the "Begin Importing" button does not launch the contact importer.

  2. identified Mar 20, 2025, 05:19 PM UTC

    The issue with contact imports has been identified, and our team is working on a fix, which is expected to be completed by Friday, 3/21, though this timeline may be subject to change.

  3. identified Mar 20, 2025, 06:39 PM UTC

    This is a known issue with a third-party provider. They are actively working on a fix. We will continue to update this incident as we receive updates.

  4. monitoring Mar 21, 2025, 01:05 PM UTC

    A fix has been implemented and we are monitoring the performance of the contact importer.

  5. resolved Mar 21, 2025, 03:50 PM UTC

    This incident has been resolved. The contact importer is opening normally and users are uploading contacts without issue.