rezora incident

Intermittent errors when uploading a CSV of contacts

Minor Resolved View vendor source →

rezora experienced a minor incident on September 15, 2026 affecting CSV Contact Importer, lasting 7d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 07:45 PM UTC
Resolved
Sep 23, 2026, 04:05 PM UTC
Duration
7d 20h
Detected by Pingoru
Sep 15, 2026, 07:45 PM UTC

Affected components

CSV Contact Importer

Update timeline

  1. investigating Sep 15, 2026, 07:45 PM UTC

    We are investigating an error message some users are seeing when submitting a CSV file of contacts for upload.

  2. identified Sep 22, 2026, 06:25 PM UTC

    The issue has been identified and a fix is being tested.

  3. monitoring Sep 23, 2026, 01:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2026, 04:05 PM UTC

    This incident has been resolved.