rezora incident

Issue Loading Emails on Manage Marketing Pieces and Template Details pages

Minor Resolved View vendor source →

rezora experienced a minor incident on August 13, 2025 affecting rezora Application and Lead Nurture and 1 more component, lasting 8h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 01:08 PM UTC
Resolved
Aug 13, 2025, 09:11 PM UTC
Duration
8h 3m
Detected by Pingoru
Aug 13, 2025, 01:08 PM UTC

Affected components

rezora ApplicationLead NurtureMarketing Automation

Update timeline

  1. investigating Aug 13, 2025, 01:08 PM UTC

    We have received multiple reports of accounts experiencing an issue loading the records of scheduled, started, and past sent emails for Automation and Lead Nurture. Our team is investigating the issue.

  2. investigating Aug 13, 2025, 01:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 13, 2025, 04:25 PM UTC

    We have identified that this is also affecting Template Details pages for Company Admin accounts.

  4. identified Aug 13, 2025, 04:38 PM UTC

    The issue has been identified, and a fix is being implemented.

  5. monitoring Aug 13, 2025, 04:48 PM UTC

    A fix has been implemented, and we are monitoring results

  6. resolved Aug 13, 2025, 09:11 PM UTC

    This incident has been resolved.