Reward Gateway incident
Instant Vouchers unavailable for multiple users
Reward Gateway experienced a major incident on March 27, 2026 affecting UK and Australia and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 02:56 PM UTC
Members across multiple client programmes are unable to access their Instant Vouchers from the Instant Vouchers/App section. Instead, a “deer” error message is displayed or vouchers appear as if they never existed. Issue being investigated
- identified Mar 27, 2026, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 27, 2026, 04:09 PM UTC
We have partly contained the issue and the majority of users should now be able to access their Instant Vouchers. A small amount of users may still be experiencing errors with certain vouchers whilst we continue to work on a complete fix for the issue.
- monitoring Mar 28, 2026, 02:15 AM UTC
A fix has been implemented and we are monitoring the results over the weekend.
- resolved Mar 28, 2026, 03:46 PM UTC
This incident has been resolved.