Reward Gateway experienced a major incident on May 29, 2026 affecting UK and Australia and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
UKAustraliaUS
Update timeline
- identified May 29, 2026, 04:46 PM UTC
Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.
- monitoring May 29, 2026, 05:01 PM UTC
We have deployed a fix for this issue and will continue to monitor performance. Checkout has been re-enabled
- resolved May 29, 2026, 05:08 PM UTC
We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.