Reward Gateway incident

Membership File Uploads - Service Outage

Minor Resolved View vendor source →

Reward Gateway experienced a minor incident on June 5, 2026, lasting 4d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 12:29 PM UTC
Resolved
Jun 10, 2026, 06:49 AM UTC
Duration
4d 18h
Detected by Pingoru
Jun 05, 2026, 12:29 PM UTC

Update timeline

  1. investigating Jun 05, 2026, 12:29 PM UTC

    Dear Customers, At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected. Our Engineering team is investigating with the highest priority.

  2. identified Jun 09, 2026, 09:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 06:49 AM UTC

    This incident has been resolved.