RevSpring experienced a critical incident on December 29, 2025 affecting Talksoft Arrived and Forms, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Talksoft Arrived and Forms
Update timeline
- investigating Dec 29, 2025, 06:37 PM UTC
We are currently investigating this issue.
- investigating Dec 29, 2025, 08:32 PM UTC
We have implemented database changes and continue to work this payments issue. Updates will continue.
- monitoring Dec 29, 2025, 10:31 PM UTC
A fix has been implemented and we are monitoring results. Payments are being completed in the portal successfully. Thank you for your patience. A root cause analysis is in progress.
- resolved Dec 30, 2025, 03:57 PM UTC
Performance has remained stable and we are closing this incident.