Rev.io experienced a minor incident on May 5, 2020 affecting Rev.io Web, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2020, 03:37 PM UTC
We are currently investigating an issue with payments creating errors within the Rev.io UI. We have implemented a short term fix and are working on a long term solution. We will keep this page updated as we make progress.
- monitoring May 05, 2020, 06:14 PM UTC
The issue has been corrected, and our team is reaching out to any affected clients to assist with recreating any necessary payments. If you continue to experience errors around payments, please reach out to our Client Success team. We will continue to monitor throughout the day until all affected payments have been corrected.
- resolved May 05, 2020, 08:14 PM UTC
This incident has been resolved, and all affected clients have been contacted. If you have any questions or further issues please contact the Client Success team.