Rev.io experienced a minor incident on August 1, 2020 affecting Rev.io Web and BillCenter.net Web, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2020, 01:41 PM UTC
We are currently investigating reports of errors and system issues surrounding running bills, as well as a subset of clients being unable to log into their site. Our senior engineers are working on this now and will provide updates as we make progress. Thank you for your patience while we correct these issues.
- identified Aug 01, 2020, 02:28 PM UTC
The issue has been traced to a hardware failure effecting a small subset of clients. We are implementing a fix and will update as soon as possible.
- monitoring Aug 01, 2020, 03:09 PM UTC
All effected systems have been restored and we are monitoring for any further issues.
- resolved Aug 01, 2020, 04:44 PM UTC
This issue has been resolved.