Rev.io experienced a major incident on November 4, 2020 affecting File Transfer, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 04, 2020, 04:12 PM UTC
We have identified an issue with CDR importers that is preventing files from processing. A fix is being deployed in the next two hours, and we will be monitoring the results.
- monitoring Nov 04, 2020, 05:59 PM UTC
A fix has been implemented, and we are monitoring the results. We are recovering unprocessed files currently, all new files should be processing correctly. Reach out to the Client Success team with any issues or questions, and we'll continue to monitor and keep this page updated as files are corrected.
- resolved Nov 04, 2020, 07:20 PM UTC
All affected files have been set to reprocess. We will continue to monitor the fix over the course of the next two days. Please reach out to the Client Success team with questions or issues.