Rev.io incident

Degraded Performance

Minor Resolved View vendor source →

Rev.io experienced a minor incident on January 11, 2021 affecting Rev.io Web and BillCenter.net Web and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2021, 06:35 PM UTC
Resolved
Jan 11, 2021, 09:45 PM UTC
Duration
3h 10m
Detected by Pingoru
Jan 11, 2021, 06:35 PM UTC

Affected components

Rev.io WebBillCenter.net WebAgentClick Web

Update timeline

  1. investigating Jan 11, 2021, 06:35 PM UTC

    A small subset of databases are experiencing some performance issues that is resulting in degraded application performance. We are currently investigating the cause.

  2. investigating Jan 11, 2021, 06:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 11, 2021, 07:46 PM UTC

    We have implemented a fix and are continuing to monitor performance.

  4. resolved Jan 11, 2021, 09:45 PM UTC

    We will continue monitoring the performance of the effected databases.