Rev.io experienced a major incident on April 9, 2021 affecting SureTax API and REST API and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2021, 09:20 PM UTC
We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.
- identified Apr 09, 2021, 09:29 PM UTC
Our data center provider is investigating a network issue that is causing slowness and packet loss. We are awaiting their response and remediation steps at this time.
- monitoring Apr 09, 2021, 10:17 PM UTC
At this time, API connections are stable and we are monitoring to ensure continued stability. Please reach out to the Client Success Team with any questions or issues.
- resolved Apr 10, 2021, 03:30 AM UTC
This incident has been resolved, please reach out to the Client Success Team with any questions or issues. We will update this incident with a post-mortem analysis as soon as it's available.