Rev.io incident

AWS Outage - Possible Impact to Paya ACH Payments

Minor Resolved View vendor source →

Rev.io experienced a minor incident on December 7, 2021 affecting Recurring Billing, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:17 PM UTC
Resolved
Dec 08, 2021, 04:31 PM UTC
Duration
22h 14m
Detected by Pingoru
Dec 07, 2021, 06:17 PM UTC

Affected components

Recurring Billing

Update timeline

  1. identified Dec 07, 2021, 06:17 PM UTC

    We have been notified of an Amazon Web Services issue that impacts ACH processing in Paya Connect. This is a worldwide AWS outage. Clients may get errors on ACH transactions during this outage. Please note that this is not effecting credit card transactions. We will keep this page updated as we receive information from Paya and/or Amazon.

  2. identified Dec 07, 2021, 10:43 PM UTC

    Update: AWS is still experiencing issues, but Amazon states that they are beginning to see health in their systems. Incident Management Teams from the Paya Connect side are still actively monitoring the situation.

  3. resolved Dec 08, 2021, 04:31 PM UTC

    The AWS issue was resolved at 7:30pm EST. Incident Management Teams continued to monitor and reported all services appeared normal at 8:50pm EST.