Rev.io experienced a major incident on May 25, 2022 affecting Rev.io Web and BillCenter.net Web and 1 more component, lasting 8h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2022, 02:18 PM UTC
We are currently aware of and investigating an issue causing slowness for multiple clients.
- investigating May 25, 2022, 02:19 PM UTC
We are continuing to investigate this issue.
- investigating May 25, 2022, 03:04 PM UTC
We have identified an issue within one of our data centers that is impacting network connectivity within our platform. The team is currently working to resolve this issue and we will continue to post updates until the issue is resolved.
- investigating May 25, 2022, 04:10 PM UTC
We are continuing to investigate this issue.
- investigating May 25, 2022, 04:15 PM UTC
The restoration of services is in progress, however, some client instances have been returned to full functionality. The team is continuing to work on restoring functionality for all clients.
- investigating May 25, 2022, 05:29 PM UTC
We are continuing to investigate this issue.
- investigating May 25, 2022, 07:04 PM UTC
We are continuing to investigate this issue.
- resolved May 25, 2022, 11:01 PM UTC
Service has been restored for all users. We thank you for your patience as we worked through this issue. A root cause analysis will be compiled and posted to this incident within 10 days or can be requested by reaching out to Client Success.