Rev.io experienced a minor incident on August 7, 2023 affecting Rev.io Web, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2023, 03:46 PM UTC
We are currently investigating reports from a small number of clients, regarding automation issues from the weekend and this morning. Our team is working to resolve this as soon as possible. Please reach out to the Client Success team with any questions or concerns. Thank you for your support and partnership, this page will be updated as information becomes available.
- investigating Aug 07, 2023, 04:22 PM UTC
We are continuing to investigate reports of billing queues and POP3 service issues from a segment of clients. Our team is working diligently to resolve it and hope to have more information available soon.
- identified Aug 07, 2023, 05:21 PM UTC
The issue has been identified and services are coming up slowly. We're continuing to monitor closely for lingering issues. Please reach out to Client Success with any questions or concerns.
- resolved Aug 07, 2023, 06:46 PM UTC
This incident has been resolved, and our team will continue digging into the root cause. Reach out to Client Success with any questions and thank you for your patience.