RevenueCat incident

Investigating issues with test mode in new Stripe accounts

Notice Resolved View vendor source →

RevenueCat experienced a notice incident on May 6, 2025, lasting 9h 12m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 06:40 PM UTC
Resolved
May 07, 2025, 03:53 AM UTC
Duration
9h 12m
Detected by Pingoru
May 06, 2025, 06:40 PM UTC

Update timeline

  1. investigating May 06, 2025, 06:40 PM UTC

    We're getting reports from customers that test mode is not available for new Stripe accounts. We're investigating workarounds. You can still connect production Stripe accounts to RevenueCat. Both Web Billing and Stripe Billing are affected only for sandbox purchases on new Stripe accounts. If you are affected, reach out to RevenueCat Support at [email protected].

  2. resolved May 07, 2025, 03:53 AM UTC

    Test mode isn’t available on new Stripe accounts that haven’t verified their business details. This means you won’t be able to connect unverified Stripe sandbox accounts to RevenueCat. Older test accounts or accounts that are already verified aren’t affected. To restore access to test mode, verify your business details in Stripe. We’re working on updates to support Stripe’s new sandbox behavior. These will be available soon.