Revel Systems Outage History

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Revel Systems had 8 outages in the last 2 years totaling 1712h 2m of downtime — averaging 0.3 incidents per month.

There were 8 Revel Systems outages since October 1, 2025 totaling 1712h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.revelsystems.com

Major June 19, 2026

Revel Data Connector Outage

Detected by Pingoru
Jun 19, 2026, 03:19 PM UTC
Resolved
Jun 22, 2026, 06:31 PM UTC
Duration
3d 3h
Affected: Revel Data Connector
Timeline · 3 updates
  1. identified Jun 19, 2026, 03:19 PM UTC

    Currently, the Revel Data connector is experiencing a partial outage. The functionality is limited, and the data present is not complete. The underlying issue has been identified, and a fix is being implemented.

  2. monitoring Jun 19, 2026, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

May Merchant Statements

Detected by Pingoru
Jun 05, 2026, 03:08 PM UTC
Resolved
Jun 16, 2026, 04:09 PM UTC
Duration
11d 1h
Affected: Revel Advantage Merchant Portal
Timeline · 3 updates
  1. investigating Jun 05, 2026, 03:08 PM UTC

    We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file. This does not affect Payment processing, Fee allocation or Deposits by this issue.

  2. monitoring Jun 08, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.

  3. resolved Jun 16, 2026, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2026

Phone System Interruption

Detected by Pingoru
Jun 02, 2026, 03:54 PM UTC
Resolved
Jun 02, 2026, 10:03 PM UTC
Duration
6h 8m
Affected: Customer Support
Timeline · 3 updates
  1. identified Jun 02, 2026, 03:54 PM UTC

    Revel is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

  2. monitoring Jun 02, 2026, 09:45 PM UTC

    Currently, the telephony is operational, but we are continuing to monitor the situation.

  3. resolved Jun 02, 2026, 10:03 PM UTC

    The incident has been resolved and all systems are operational.

Read the full incident report →

Major November 18, 2025

CloudFlare outage

Detected by Pingoru
Nov 18, 2025, 02:09 PM UTC
Resolved
Nov 18, 2025, 02:48 PM UTC
Duration
39m
Affected: Revel Advantage Merchant Portal
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:09 PM UTC

    Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.

  2. resolved Nov 18, 2025, 02:48 PM UTC

    The outage has been resolved and functionality restored.

Read the full incident report →

Minor November 7, 2025

Single server outage

Detected by Pingoru
Nov 07, 2025, 02:40 PM UTC
Resolved
Nov 07, 2025, 02:50 PM UTC
Duration
10m
Affected: Core Services
Timeline · 2 updates
  1. investigating Nov 07, 2025, 02:40 PM UTC

    Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.

  2. resolved Nov 07, 2025, 02:50 PM UTC

    Root cause has been identified and functionality has been restored. Monitoring for any changes.

Read the full incident report →

Minor October 14, 2025

Delay in Revel Advantage XT Funding Delay for October 13th

Detected by Pingoru
Oct 14, 2025, 01:39 PM UTC
Resolved
Oct 14, 2025, 05:14 PM UTC
Duration
3h 35m
Affected: WorldPay TriPOS
Timeline · 2 updates
  1. identified Oct 14, 2025, 01:39 PM UTC

    There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.

  2. resolved Oct 14, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Issue with Australian Support Line

Detected by Pingoru
Oct 01, 2025, 02:56 AM UTC
Resolved
Nov 25, 2025, 09:02 PM UTC
Duration
55d 18h
Affected: Customer Support
Timeline · 4 updates
  1. investigating Oct 01, 2025, 02:56 AM UTC

    We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]

  2. identified Oct 01, 2025, 09:27 PM UTC

    We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433

  3. identified Nov 05, 2025, 08:43 PM UTC

    The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)

  4. resolved Nov 25, 2025, 09:02 PM UTC

    The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

Read the full incident report →