Returnflows incident
Postnord (Webshipper), Elevated Error Rates
Returnflows experienced a minor incident on February 2, 2026 affecting PostNord Danmark, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 09:54 AM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of Postnord Labels. We have informed Webshipper and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. Affected components PostNord Danmark (Degraded performance)
- monitoring Feb 02, 2026, 10:11 AM UTC
Status: Monitoring Webshipper has confirmed that the fix has now been deployed. The update should be fully operational within the next 10 minutes. Affected components PostNord Danmark (Degraded performance)
- identified Feb 02, 2026, 10:27 AM UTC
Status: Identified Webshipper reports that the fix unfortunately did not resolve the problem. They are now investigating the root cause and will address it. Once resolved, all labels requested through Returnflows will be automatically retried. Affected components PostNord Danmark (Degraded performance)
- monitoring Feb 02, 2026, 10:53 AM UTC
Status: Monitoring Webshipper has confirmed that label generation is now working successfully. We will continue to monitor the situation closely. All labels that previously failed during this period have now been successfully re-generated and delivered to the affected customers. Affected components PostNord Danmark (Degraded performance)
- resolved Feb 02, 2026, 10:56 AM UTC
Status: Resolved We have not observed any failed label generations since 11:25. As a result, we are marking this issue as resolved. Affected components PostNord Danmark (Operational)