Returnflows incident

Missing tracking updates from GLS

Minor Resolved View vendor source →
Started
Feb 09, 2026, 07:58 AM UTC
Resolved
Feb 09, 2026, 07:58 AM UTC
Duration
Detected by Pingoru
Feb 09, 2026, 07:58 AM UTC

Affected components

GLS

Update timeline

  1. identified Feb 08, 2026, 04:07 PM UTC

    Status: Identified We're receiving errors when fethcing tracking events from GLS Track & Trace API. We've alerted GLS and continuing to monitor. Any missing events will automatically be backfilled into Returnflows once the API is available again. Affected components GLS (Degraded performance)

  2. resolved Feb 09, 2026, 07:58 AM UTC

    Status: Resolved We’re starting to see tracking events coming through as normal this morning. GLS has confirmed that the Track & Trace API is up and running again. Affected components GLS (Operational)

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