Returnflows incident
Issues with returns handling trough PeakWMS
Returnflows experienced a minor incident on March 9, 2026 affecting PeakWMS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 05, 2026, 10:34 AM UTC
Status: Identified PeakWMS is currently experiencing two issues: a) Some merchants may find that returns created by Returnflows are not appearing on their terminals b) Returns created by Returnflows may not include a return reason (“Begrundelse for retur”) PeakWMS is currently investigating both issues (a and b), and we are awaiting their conclusions. Affected components PeakWMS (Partial outage)
- identified Mar 06, 2026, 01:50 PM UTC
Status: Identified PeakWMS has completed a fix that is scheduled for deployment Monday morning. Affected components PeakWMS (Partial outage)
- identified Mar 09, 2026, 10:23 AM UTC
Status: Identified We're awaiting confirmation from PeakWMS that a fix has been released. Affected components PeakWMS (Partial outage)
- resolved Mar 09, 2026, 12:00 PM UTC
Status: Resolved PeakWMS has released a fix to issue a) and allows returns without a return reason ("Begrundelse for retur") to be closed. Affected components PeakWMS (Operational)