Returnflows experienced a minor incident on May 25, 2026 affecting GLS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 09:26 PM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. GLS labels er timing out, all tracking is still operational. Affected components GLS (Degraded performance)
- investigating May 24, 2026, 09:30 PM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. ISRS (International Shop Return Service) bookings are being processed successfully across all regions. The issue is degraded performance with shipment bookings in Denmark. Affected components GLS (Degraded performance)
- resolved May 25, 2026, 05:41 AM UTC
Status: Resolved We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed! Affected components GLS (Operational)