Retreaver incident

Account Portal is having intermittent issues

Minor Resolved View vendor source →

Retreaver experienced a minor incident on June 27, 2016, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2016, 08:57 PM UTC
Resolved
Jun 27, 2016, 09:33 PM UTC
Duration
36m
Detected by Pingoru
Jun 27, 2016, 08:57 PM UTC

Update timeline

  1. investigating Jun 27, 2016, 08:57 PM UTC

    We're looking into the problem and will update this issue shortly.

  2. monitoring Jun 27, 2016, 09:19 PM UTC

    We initiated a manual failover to our standby database server at 20:49 UTC. The account portal is back online. We're monitoring the stack and working on a root cause analysis. We regret the interruption.

  3. resolved Jun 27, 2016, 09:33 PM UTC

    This incident has been resolved.