Retreaver incident

Twilio is down

Major Resolved View vendor source →

Retreaver experienced a major incident on March 11, 2018, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2018, 02:53 AM UTC
Resolved
Mar 11, 2018, 03:07 AM UTC
Duration
13m
Detected by Pingoru
Mar 11, 2018, 02:53 AM UTC

Update timeline

  1. monitoring Mar 11, 2018, 02:53 AM UTC

    Our phone service provider, Twilio, is currently down. New calls are unable to complete. We have been monitoring the situation closely and will provide updates soon.

  2. resolved Mar 11, 2018, 03:07 AM UTC

    Twilio is back up. Calls are completing successfully. Some calls in Retreaver may appear to be hanging but will resolve within 4 hours and will not be billed.