Retreaver incident

Some freshly provisioned numbers not routing correctly

Minor Resolved View vendor source →

Retreaver experienced a minor incident on April 5, 2018, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2018, 03:07 PM UTC
Resolved
Apr 05, 2018, 04:41 PM UTC
Duration
1h 34m
Detected by Pingoru
Apr 05, 2018, 03:07 PM UTC

Update timeline

  1. monitoring Apr 05, 2018, 03:07 PM UTC

    Our carrier is currently investigating an issue where some toll-free numbers acquired in the past 24 hours are not routing correctly. We are working closely with them to fix this issue and will provide updates shortly.

  2. monitoring Apr 05, 2018, 03:38 PM UTC

    Our carrier is currently all-hands-on-deck fixing the issue with some recently acquired toll-free numbers not routing correctly. They are working toward a full resolution. We will provide another update shortly.

  3. monitoring Apr 05, 2018, 04:26 PM UTC

    Our carrier has applied a fix for the issue and is currently testing numbers for routability. We will update this incident again shortly.

  4. resolved Apr 05, 2018, 04:41 PM UTC

    Our carrier partner has informed us that the fix was a success and that the incident has been resolved. We're continuing to work with them to determine the root cause and will be providing a full report to affected customers.