Retreaver experienced a minor incident on November 13, 2018 affecting Call Handling and Twilio Incoming Phone Calls, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Call HandlingTwilio Incoming Phone Calls
Update timeline
- identified Nov 13, 2018, 02:14 AM UTC
Twilio's REST API is down. We first noticed elevated errors from the Twilio API at 8:46 pm EST. We're currently monitoring the issue. Not all calls are affected. We sincerely apologize to our customers for the impact.
- resolved Nov 13, 2018, 02:29 AM UTC
Twilio's REST API appears to be responding again and operations have returned to normal. Some calls may appear to be hanging in Retreaver when they have actually finished, these calls will close out automatically and be finalized shortly. We're sorry for the issue, and we're continuing to monitor the situation as the night progresses.