Retreaver incident

Carrier Outage

Major Resolved View vendor source →

Retreaver experienced a major incident on November 13, 2019 affecting Call Handling, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2019, 08:39 PM UTC
Resolved
Nov 13, 2019, 08:50 PM UTC
Duration
10m
Detected by Pingoru
Nov 13, 2019, 08:39 PM UTC

Affected components

Call Handling

Update timeline

  1. monitoring Nov 13, 2019, 08:39 PM UTC

    At 3:17 pm EST we experienced a call drop event due to a carrier outage. Call traffic is currently being rerouted. We are currently monitoring the changes and are following the carrier for updates. We will updates this incident again in an hour.

  2. resolved Nov 13, 2019, 08:50 PM UTC

    We have received the all clear from our carrier. We apologize for the incident.