Retreaver experienced a minor incident on August 31, 2020 affecting Twilio Incoming Phone Calls and Twilio Outgoing Phone Calls, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2020, 06:31 PM UTC
We are receiving reports from one of our carriers that there may be issues with some calls timing out. We will keep you informed as the situation progresses.
- investigating Aug 31, 2020, 06:33 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2020, 07:16 PM UTC
Twilio is continuing to have intermittent issues, but they are reporting that they have located the issue. We are noticing intermittent timeouts when attempting to dial outbound calls in less than 4% of calls. On affected calls, you will see a call log entry stating that the number couldn't be dialed and asking you to email support. Additionally, some calls in Retreaver may take longer to close out than normal as Twilio is also having issues with their outgoing webhooks, which inform us of call progress. We will provide another update as soon as Twilio resolves the issue.
- resolved Aug 31, 2020, 07:54 PM UTC
Twilio has made a change to mitigate the issue and our charts have returned to normal. This issue is resolved. We continue to monitor.