Retreaver incident

US phone call connection issues experienced with Twilio

Notice Resolved View vendor source →

Retreaver experienced a notice incident on October 29, 2020 affecting Twilio Incoming Phone Calls and Twilio Incoming SIP Calls and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2020, 06:38 PM UTC
Resolved
Oct 29, 2020, 06:38 PM UTC
Duration
—
Detected by Pingoru
Oct 29, 2020, 06:38 PM UTC

Affected components

Twilio Incoming Phone CallsTwilio Incoming SIP CallsTwilio Outgoing Phone CallsTwilio Outgoing SIP Calls

Update timeline

  1. resolved Oct 29, 2020, 07:11 PM UTC

    Twilio's API was down between 2:37 and 2:52pm ET which may have caused some calls to not connect, and also caused errors with outbound dialing. We are no longer seeing any errors and marking this as resolved.