Retreaver experienced a major incident on November 9, 2021 affecting Call Handling, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2021, 07:08 PM UTC
We are currently experiencing intermittent carrier issues that are impacting phone calls. We are communicating with the carrier and will update as soon as possible.
- monitoring Nov 09, 2021, 08:23 PM UTC
We apologize for the interruption. Calls are coming through again. We are still waiting on the carrier to give the all clear.
- monitoring Nov 09, 2021, 08:36 PM UTC
We are experiencing ongoing call completion issues due to a carrier issue and are continuing to monitor for updates. We will provide more information as soon as possible.
- monitoring Nov 09, 2021, 08:47 PM UTC
We are continuing to monitor as we observe call traffic flowing at normal rates again. We are still waiting on the carrier to give the all clear.
- resolved Nov 09, 2021, 10:01 PM UTC
We are observing stability at the carrier and have received the all clear. We continue to monitor and will post a new incident if necessary.