Retreaver experienced a major incident on November 9, 2021 affecting Call Handling, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Call Handling
Update timeline
- monitoring Nov 09, 2021, 11:23 PM UTC
We are experiencing ongoing intermittent call completion issues due to a carrier outage. We are monitoring for updates and will provide more information as it becomes available.
- monitoring Nov 10, 2021, 02:31 AM UTC
Calls are processing normally. We are continuing to follow updates from the carrier throughout the night and will post a new incident if needed.
- resolved Nov 10, 2021, 02:32 AM UTC
This incident has been resolved.