Retreaver incident

Twilio is down, calls are not going through

Critical Resolved View vendor source →

Retreaver experienced a critical incident on March 22, 2022 affecting Call Handling, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2022, 04:12 PM UTC
Resolved
Mar 22, 2022, 05:01 PM UTC
Duration
48m
Detected by Pingoru
Mar 22, 2022, 04:12 PM UTC

Affected components

Call Handling

Update timeline

  1. investigating Mar 22, 2022, 04:12 PM UTC

    We're currently investigating this issue and are waiting for Twilio to come back up.

  2. monitoring Mar 22, 2022, 04:49 PM UTC

    Twilio appears to be back up as calls are going through again. We're waiting on them for confirmation that their issue has been resolved.

  3. resolved Mar 22, 2022, 05:01 PM UTC

    Twilio has given the all clear and calls are going through. We are continuing to monitor and will post a new incident if anything changes.