Retreaver experienced a critical incident on March 28, 2022 affecting Call Handling, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2022, 03:09 PM UTC
Twilio appears to be having a serious problem. We are actively looking into the incident and will post more information shortly.
- investigating Mar 28, 2022, 03:29 PM UTC
We are currently not receiving call progress events from Twilio. Some call are currently not closing correctly, you may see calls in progress that are not actually active. Calls may not route correctly past initial routing stages. We will update this incident as soon as we have more information, as we are waiting on Twilio.
- monitoring Mar 28, 2022, 03:50 PM UTC
We are seeing signs of recovery at Twilio and are receiving call progress events again. We are continuing to monitor and will update this incident shortly.
- resolved Mar 28, 2022, 04:10 PM UTC
Twilio has acknowledged system recovery, and calls are processing normally. We are continuing to monitor and will post a new incident if one occurs.