Retreaver incident

Partial outage resulting in delays accessing the web site have been resolved, we are continuing to monitor

Major Resolved View vendor source →

Retreaver experienced a major incident on November 2, 2023 affecting Site/Account Portal, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 02:28 PM UTC
Resolved
Nov 02, 2023, 03:14 PM UTC
Duration
46m
Detected by Pingoru
Nov 02, 2023, 02:28 PM UTC

Affected components

Site/Account Portal

Update timeline

  1. investigating Nov 02, 2023, 02:28 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 02, 2023, 02:35 PM UTC

    Calls are operational, we will continue to monitor for issues

  3. investigating Nov 02, 2023, 02:43 PM UTC

    Some users may have experienced delays when loading the user interface. This is no longer occurring and we will continue to closely monitor it.

  4. investigating Nov 02, 2023, 02:45 PM UTC

    We are continuing to monitor.

  5. monitoring Nov 02, 2023, 02:55 PM UTC

    Status changed from investigating -> monitoring

  6. resolved Nov 02, 2023, 03:14 PM UTC

    Issue is resolved, we are continuing to monitor live call numbers.