Retreaver incident

Investigating issue with a call provider (Twilio)

Major Resolved View vendor source →

Retreaver experienced a major incident on April 22, 2024 affecting Twilio Incoming Phone Calls, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 03:04 PM UTC
Resolved
Apr 22, 2024, 06:29 PM UTC
Duration
3h 24m
Detected by Pingoru
Apr 22, 2024, 03:04 PM UTC

Affected components

Twilio Incoming Phone Calls

Update timeline

  1. investigating Apr 22, 2024, 03:02 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 22, 2024, 03:04 PM UTC

    Twilio is reporting issues: https://status.twilio.com/

  3. investigating Apr 22, 2024, 03:49 PM UTC

    Twilio incident impacting our service: https://status.twilio.com/incidents/5b8wmb5djj4g Our team is in communication with Twilio and closely monitoring our system. We will update as soon as we get more information.

  4. investigating Apr 22, 2024, 04:07 PM UTC

    We are waiting on the all-clear from Twilio, but we believe the service is back online. Please stay tuned for further updates. You can find additional information on https://status.twilio.com/incidents/5b8wmb5djj4g

  5. monitoring Apr 22, 2024, 04:41 PM UTC

    Twilio has updated their status page: > Currently, our baseline call functionality has been restored and is operating normally. [..] Our team is working diligently to resolve any residual issues to minimize any disruption to our users. https://status.twilio.com/incidents/5b8wmb5djj4g We are continuing to monitor and will post an update to sign off when everything is fully operational.

  6. resolved Apr 22, 2024, 06:29 PM UTC

    Twilio has marked the incident as resolved. Everything is now fully operational. https://status.twilio.com/incidents/5b8wmb5djj4g