Retreaver experienced a minor incident on June 22, 2017, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 22, 2017, 06:30 PM UTC
We're working on a fix for the charts on our dashboards, currently calls are being shown as converting at 100%. The underlying data is correct. This is a visualization error and will be fixed shortly - callbacks and other reporting are unaffected.
- monitoring Jun 22, 2017, 06:54 PM UTC
Currently some visual charts on our dashboards and the call log are showing a 100% conversion rate. This is a visualization error which will be fully fixed by approximately 5 PM ET. The underlying data is correct, and webhooks and other reporting are unaffected.
- resolved Jun 22, 2017, 09:02 PM UTC
Charts have returned to normal.