Retreaver incident

Reporting is down

Minor Resolved View vendor source →

Retreaver experienced a minor incident on January 11, 2018, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2018, 07:28 PM UTC
Resolved
Jan 11, 2018, 08:05 PM UTC
Duration
37m
Detected by Pingoru
Jan 11, 2018, 07:28 PM UTC

Update timeline

  1. identified Jan 11, 2018, 07:28 PM UTC

    We're spinning up a replacement instance, we expect the situation to return to normal in about 10 minutes. Calls continue to be handled as normal. We apologize for the inconvenience.

  2. monitoring Jan 11, 2018, 07:55 PM UTC

    We stopped our previous search server instance and started it again in order to force the server to boot on new hardware at AWS. All calls have been reindexed and reporting is back up. We believe the issue has been resolved, but we're continuing to monitor.

  3. resolved Jan 11, 2018, 08:05 PM UTC

    This incident has been resolved.