Retreaver incident

Reported issue affecting components loading on our website

Minor Resolved View vendor source →

Retreaver experienced a minor incident on February 19, 2025 affecting Site/Account Portal, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 11:40 PM UTC
Resolved
Feb 20, 2025, 12:02 PM UTC
Duration
12h 22m
Detected by Pingoru
Feb 19, 2025, 11:40 PM UTC

Affected components

Site/Account Portal

Update timeline

  1. investigating Feb 19, 2025, 11:40 PM UTC

    We're experiencing issues with a small number of components not loading in our web app, such as the datepicker in Call Log. This has only been reported by a subset of users and may not impact everyone. Our development team is investigating.

  2. investigating Feb 20, 2025, 12:00 PM UTC

    UI components are loading.

  3. investigating Feb 20, 2025, 12:01 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 20, 2025, 12:02 PM UTC

    This incident has been resolved.