Retreaver incident

Investigating an increase in errors from our phone provider (Twilio)

Minor Resolved View vendor source →

Retreaver experienced a minor incident on March 31, 2025 affecting Twilio Incoming Phone Calls, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 04:02 PM UTC
Resolved
Mar 31, 2025, 07:16 PM UTC
Duration
3h 13m
Detected by Pingoru
Mar 31, 2025, 04:02 PM UTC

Affected components

Twilio Incoming Phone Calls

Update timeline

  1. investigating Mar 31, 2025, 04:02 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2025, 04:06 PM UTC

    Twilio provided information about issues with their service: 'Programmable Voice - 11200 HTTP Retrieval Failures' https://status.twilio.com/incidents/djx8tktw4z0p

  4. monitoring Mar 31, 2025, 06:40 PM UTC

    Twilio has updated their status to "operating normally". We will continue monitoring over the next hour.

  5. resolved Mar 31, 2025, 07:16 PM UTC

    This incident has been resolved.