Retreaver incident

RTB performance degraded

Minor Resolved View vendor source →

Retreaver experienced a minor incident on April 1, 2025 affecting Call Handling and Real Time Bidding and 1 more component, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 03:03 PM UTC
Resolved
Apr 01, 2025, 06:55 PM UTC
Duration
3h 52m
Detected by Pingoru
Apr 01, 2025, 03:03 PM UTC

Affected components

Call HandlingReal Time BiddingWebhooks

Update timeline

  1. investigating Apr 01, 2025, 03:03 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2025, 03:31 PM UTC

    Customers are complaining that calls are ending on transfer for no apparent reason

  3. investigating Apr 01, 2025, 03:32 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 01, 2025, 06:55 PM UTC

    This incident has been resolved.