Retreaver incident

Clients using Convoso are experiencing issues

Minor Resolved View vendor source →

Retreaver experienced a minor incident on April 3, 2025 affecting Call Handling, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 01:48 PM UTC
Resolved
Apr 03, 2025, 04:58 PM UTC
Duration
3h 9m
Detected by Pingoru
Apr 03, 2025, 01:48 PM UTC

Affected components

Call Handling

Update timeline

  1. investigating Apr 03, 2025, 01:48 PM UTC

    https://statusgator.com/services/convoso

  2. identified Apr 03, 2025, 01:59 PM UTC

    Convoso have updated their status page with 'likely issue'. Waiting for updates from them

  3. resolved Apr 03, 2025, 04:58 PM UTC

    Convoso's status health is marked as back up. https://statusgator.com/services/convoso/dialer

  4. postmortem Apr 04, 2025, 06:40 AM UTC

    #### Summary At the start of the business day, several clients reported issues calls. Our team quickly determined that the issue was isolated to clients using Convoso. Other call traffic was unaffected. Over the next hour, additional clients—all using Convoso—experienced the same symptoms. At 9:30 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “potential issue.” At 9:40 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “likely issue.” We continued monitoring independently. Convoso have acknowledged an incident stating: #### Resolution Convoso resolved the issue on their end. No action was required from our systems.