Retool incident

Increased Latency When Accessing Retool From Non-US Regions

Minor Resolved View vendor source →

Retool experienced a minor incident on September 24, 2025 affecting Infrastructure, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 11:34 AM UTC
Resolved
Sep 24, 2025, 12:57 PM UTC
Duration
1h 23m
Detected by Pingoru
Sep 24, 2025, 11:34 AM UTC

Affected components

Infrastructure

Update timeline

  1. investigating Sep 24, 2025, 11:34 AM UTC

    We are currently investigating reports of users being unable to access Retool from various regions outside of the US.

  2. monitoring Sep 24, 2025, 12:43 PM UTC

    The reported latency looks to have subsided. We are monitoring for any follow-up issues.

  3. resolved Sep 24, 2025, 12:57 PM UTC

    This incident has been resolved.