Respondus Outage History

Respondus is up right now

Respondus had 6 outages in the last 2 years totaling 18h 16m of downtime — averaging 0.2 incidents per month.

There were 6 Respondus outages since August 8, 2024 totaling 18h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.respondus.com

Notice February 19, 2026

LockDown Browser (Mac and iPad) Failing to Launch with Canvas New Quizzes

Detected by Pingoru
Feb 19, 2026, 03:05 PM UTC
Resolved
Feb 19, 2026, 11:32 PM UTC
Duration
8h 27m
Affected: LockDown BrowserRespondus Monitor (webcam)
Timeline · 4 updates
  1. investigating Feb 19, 2026, 03:05 PM UTC

    We are investigating an issue relating to Canvas New Quizzes that causes LockDown Browser for Mac and iPad to fail at startup. Impact: - LockDown Browser for iPad: Displays a blank screen after the begin button is pressed - LockDown Browser for Mac: Displays error code -379 after the begin button is pressed This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.

  2. investigating Feb 19, 2026, 06:13 PM UTC

    We continue to investigate this issue with Instructure.

  3. identified Feb 19, 2026, 08:52 PM UTC

    The issue has been identified and Instructure plans to issue a hotfix shortly.

  4. resolved Feb 19, 2026, 11:32 PM UTC

    Instructure has deployed a hotfix that resolves the issue causing LockDown Browser for Mac and iPad to fail when launching Canvas New Quizzes.

Read the full incident report →

Minor October 20, 2025

Respondus Monitor Service Notice

Detected by Pingoru
Oct 20, 2025, 03:05 PM UTC
Resolved
Oct 20, 2025, 09:27 PM UTC
Duration
6h 22m
Affected: Respondus Monitor (webcam)
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:05 PM UTC

    Respondus Monitor is experiencing intermittent issues related to an ongoing AWS incident. The impact is heightened because many users are also unable to launch exams from their learning systems, which are affected by the same AWS disruption. Our development team is actively monitoring the situation as a top priority.

  2. investigating Oct 20, 2025, 04:37 PM UTC

    We continue to monitor the widespread AWS outage that has affected many vendors’ ability to scale their systems during periods of high usage. The impact on Respondus Monitor has been limited, as most users were also unable to launch exams from their learning systems due to the same AWS incident. Respondus Monitor remains fully operational, and our development team continues to monitor the situation as a top priority.

  3. resolved Oct 20, 2025, 09:27 PM UTC

    Resolved – Respondus Monitor is fully operational and has experienced no service degradation for several hours. Some assessment systems that integrate with Respondus Monitor continue to experience issues related to the AWS outage, which may give the appearance of instability in our service. On our end, all systems are operating normally. We consider this issue resolved but will open a new incident report if new issues arise.

Read the full incident report →

Minor September 8, 2025

Respondus Monitor Slowdown

Detected by Pingoru
Sep 08, 2025, 06:46 PM UTC
Resolved
Sep 08, 2025, 06:57 PM UTC
Duration
11m
Affected: LockDown BrowserRespondus Monitor (webcam)
Timeline · 3 updates
  1. investigating Sep 08, 2025, 06:46 PM UTC

    Exams using Respondus Monitor are currently experiencing slow response times. We are investigating the issue and will provide updates as we have them.

  2. investigating Sep 08, 2025, 06:57 PM UTC

    Performance has now returned to normal. The slowdown has been resolved.

  3. resolved Sep 08, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2025

StudyMate Campus outage

Detected by Pingoru
May 07, 2025, 10:40 PM UTC
Resolved
May 07, 2025, 11:15 PM UTC
Duration
35m
Affected: StudyMate Campus
Timeline · 3 updates
  1. investigating May 07, 2025, 10:40 PM UTC

    We are currently investigating an outage of StudyMate Campus.

  2. monitoring May 07, 2025, 10:51 PM UTC

    The service has resumed and we are monitoring the system.

  3. resolved May 07, 2025, 11:15 PM UTC

    The service is functioning normally.

Read the full incident report →

Minor February 13, 2025

Respondus Monitor service notice

Detected by Pingoru
Feb 13, 2025, 07:36 PM UTC
Resolved
Feb 13, 2025, 07:47 PM UTC
Duration
11m
Affected: LockDown BrowserRespondus Monitor (webcam)
Timeline · 3 updates
  1. investigating Feb 13, 2025, 07:36 PM UTC

    We are investigating an issue where some Respondus Monitor users are unable to complete the steps that occur prior to the start of an exam.

  2. investigating Feb 13, 2025, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 13, 2025, 07:47 PM UTC

    The service is now operating normally. The earlier slowdown is being investigated.

Read the full incident report →

Notice August 8, 2024

Respondus Monitor LiveChat Service Notice

Detected by Pingoru
Aug 08, 2024, 07:15 PM UTC
Resolved
Aug 08, 2024, 09:43 PM UTC
Duration
2h 28m
Timeline · 2 updates
  1. investigating Aug 08, 2024, 07:15 PM UTC

    The Respondus Monitor LiveChat service is experiencing an outage. This is not affecting the Respondus Monitor application itself, only the LiveChat help system built into it. The underlying LiveChat technology is from a third party; status and updates on this issue can be followed here: https://status.livechat.com/.

  2. resolved Aug 08, 2024, 09:43 PM UTC

    Resolved: The Respondus Monitor LiveChat service is functioning normal now.

Read the full incident report →