Respondus experienced a minor incident on October 20, 2025 affecting Respondus Monitor (webcam), lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:05 PM UTC
Respondus Monitor is experiencing intermittent issues related to an ongoing AWS incident. The impact is heightened because many users are also unable to launch exams from their learning systems, which are affected by the same AWS disruption. Our development team is actively monitoring the situation as a top priority.
- investigating Oct 20, 2025, 04:37 PM UTC
We continue to monitor the widespread AWS outage that has affected many vendors’ ability to scale their systems during periods of high usage. The impact on Respondus Monitor has been limited, as most users were also unable to launch exams from their learning systems due to the same AWS incident. Respondus Monitor remains fully operational, and our development team continues to monitor the situation as a top priority.
- resolved Oct 20, 2025, 09:27 PM UTC
Resolved – Respondus Monitor is fully operational and has experienced no service degradation for several hours. Some assessment systems that integrate with Respondus Monitor continue to experience issues related to the AWS outage, which may give the appearance of instability in our service. On our end, all systems are operating normally. We consider this issue resolved but will open a new incident report if new issues arise.