Resly Outage History
Resly is up right nowPingoru has recorded 33 incidents for Resly: 17 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 91 of 720 (13%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 20 of 720 (3%) |
| July 2026 | 1 | 46 of 744 (6%) |
| August 2026 | 2 | 122 of 744 (16%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 115 of 744 (15%) |
| November 2026 | 0 | 0 of 90 (0%) |
Incidents, newest first
Critical October 28, 2026 Resly Connect Channels Offline 1d 2h Resly Connect Channels
Started Oct 28, 2026, 09:10 PM UTC· resolved Oct 29, 2026, 11:45 PM UTC
- identified Oct 28, 2026, 09:10 PM UTC
Our "Resly connect" channels have been offline since approximately 2:45am AEST due to emergency maintenance on our connectivity partner's end. This may result in incorrect availability, rates and inventory (ARI), as well as missing bookings in Resly. We have reached out for confirmation of an expected resolution timeframe and will initiate a full sync as soon as we receive confirmation that connectivity has been restored. We will provide further updates as they become available.
- resolved Oct 29, 2026, 11:45 PM UTC
Connectivity has been restored and a full sync has been completed. All bookings made during the outage have now been pushed through to Resly, and our daily inventory check has also been completed. As a precaution, we recommend reviewing your reservations and availability across affected channels to ensure everything is accurate and no bookings have been missed. Thank you for your patience and understanding.
Major October 2, 2026 Email "undefinded" error 3d 16h Email Service
Started Oct 02, 2026, 06:44 AM UTC· resolved Oct 05, 2026, 11:00 PM UTC
- investigating Oct 02, 2026, 06:44 AM UTC
We’re aware of the “Undefined” error currently appearing when attempting to send emails from Resly. This has been raised with our engineering team and is currently being investigated.
- investigating Oct 04, 2026, 11:39 PM UTC
The issue is now resolved
- resolved Oct 05, 2026, 11:00 PM UTC
This is now resolved
Minor August 14, 2026 Google connectivity 2d 23h Google
Started Aug 14, 2026, 01:55 AM UTC· resolved Aug 17, 2026, 01:10 AM UTC
- monitoring Aug 14, 2026, 01:55 AM UTC
We’re aware that some customers are currently seeing error messages related to Google connectivity. This is due to a service degradation on Google’s end. Our team is monitoring the situation. While these errors may appear within Resly, they are not impacting rates or causing overbookings, and no action is required from you at this stage. We’ll continue to monitor the issue and provide an update if anything changes. Thank you for your patience while Google works to restore normal service.
- monitoring Aug 14, 2026, 01:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 17, 2026, 01:10 AM UTC
This has now be resolved. Any future errors will need to be raised and investigated. Thank you
Minor August 11, 2026 ReslyPay Payouts delayed 4d 23h ReslyPay
Started Aug 11, 2026, 11:27 PM UTC· resolved Aug 16, 2026, 10:58 PM UTC
- monitoring Aug 11, 2026, 11:27 PM UTC
We are aware that some ReslyPay payouts are currently delayed. We have raised this with our partners who are experiencing a temporary processing issue with their upstream processor that has slowed fund settlements. We are actively escalating and expect payouts to be released tomorrow Thursday 13th August.
- monitoring Aug 14, 2026, 01:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 16, 2026, 10:58 PM UTC
This is now resolved and payouts have resumed.
Major July 1, 2026 Booking.com New property creation 1d 22h Booking.com
Started Jul 01, 2026, 01:38 AM UTC· resolved Jul 02, 2026, 11:55 PM UTC
- monitoring Jul 01, 2026, 01:38 AM UTC
We are aware of an issue impacting new property creation unavailable since Jun 28, 12:30 CEST with Booking.com and are monitoring their status page for updates. We have been advised to hold new property submissions for the time being. Any listings that have been published that haven't gone live during the outage will need to be republished.
- resolved Jul 02, 2026, 11:55 PM UTC
Booking.com have now resolved this issue. We apologise for any inconvenience this may have caused. Action required: Please resend all failed requests during the outage.
Major June 19, 2026 Image Uploads 19h 17m Web App
Started Jun 19, 2026, 03:51 AM UTC· resolved Jun 19, 2026, 11:08 PM UTC
- identified Jun 19, 2026, 03:51 AM UTC
We’re aware of an issue affecting image uploads and are working to resolve it. Thank you for your patience.
- resolved Jun 19, 2026, 11:08 PM UTC
This has been resolved
Major June 2, 2026 Agoda Outage 53m Agoda
Started Jun 02, 2026, 11:34 PM UTC· resolved Jun 03, 2026, 12:28 AM UTC
- monitoring Jun 02, 2026, 11:34 PM UTC
Agoda experienced an outage from around 8:00 PM last night, which may have impacted booking and update delivery. We've completed a full sync and are currently re-pushing inventory and availability to Agoda; in the meantime, we recommend manually adding any missing bookings to ensure accuracy.
- monitoring Jun 03, 2026, 12:17 AM UTC
Missing bookings are now beginning to be automatically delivered. Please continue to monitor carefully.
- resolved Jun 03, 2026, 12:28 AM UTC
The Agoda outage has now been resolved and bookings are being delivered. If you experience any edge cases with an Agoda booking please email [email protected] for further investigation.
Notice May 21, 2026 Westpac Transactions Delay 34d 2h Westpac
Started May 21, 2026, 02:38 AM UTC· resolved Jun 24, 2026, 05:27 AM UTC
- investigating May 21, 2026, 02:38 AM UTC
We are currently experiencing a delay with Westpac transactions and are investigating.
- investigating May 25, 2026, 04:35 AM UTC
We are continuing to investigate this issue.
- resolved Jun 24, 2026, 05:27 AM UTC
This has been resolved please continue to monitor and report back if any further issues.
Minor April 24, 2026 Booking.com Guest Messages 19h 16m Booking.com
Started Apr 24, 2026, 03:32 AM UTC· resolved Apr 24, 2026, 10:49 PM UTC
- investigating Apr 24, 2026, 03:32 AM UTC
Booking.com guest messages are currently not being received in Resly. We are currently investigating. Please check the booking.com extranet for guest messages.
- resolved Apr 24, 2026, 10:49 PM UTC
Booking.com has resolved an issue that caused some messages to remain in a pending state. The fix was deployed at 16:30 CEST, and all affected messages have now been successfully delivered. No notifications were lost. They are continuing to monitor the system closely, and no further issues have been observed since the fix was released.
Minor April 20, 2026 Agoda outage –
Started Apr 20, 2026, 07:30 AM UTC· resolved Apr 20, 2026, 07:30 AM UTC
- resolved Apr 20, 2026, 07:30 AM UTC
Agoda reservation outage Reservations created by Agoda were not being sent through. Agoda have resolved this outage at 9:35pm (+10GMT) on the 20th of April. Any reservations made on Agoda during this time will need to be manually created in Resly.
Critical April 10, 2026 Traveloka Outage 22h 54m Traveloka
Started Apr 10, 2026, 04:10 AM UTC· resolved Apr 11, 2026, 03:05 AM UTC
- investigating Apr 10, 2026, 04:10 AM UTC
We are currently experiencing a Traveloka Outage and are investigating.
- resolved Apr 11, 2026, 03:05 AM UTC
This outage has been resolved.
Major April 9, 2026 Westpac Bank Feed pending transactions 2d 23h Westpac
Started Apr 09, 2026, 11:21 PM UTC· resolved Apr 12, 2026, 11:06 PM UTC
- investigating Apr 09, 2026, 11:21 PM UTC
We are aware of an issue impacting Westpac bank feeds. This has been raised this with our open banking partner for further investigation and resolution.
- resolved Apr 12, 2026, 11:06 PM UTC
This has ben resolved
Critical March 25, 2026 NAB Bank Feed Delays 2d 3h NAB
Started Mar 25, 2026, 04:11 AM UTC· resolved Mar 27, 2026, 07:47 AM UTC
- identified Mar 25, 2026, 04:11 AM UTC
We have been made aware that NAB has recently experienced an issue impacting data-sharing capabilities, first identified on 22 March 2026. This has been escalated directly with their team, and they are actively working towards a resolution. We will continue to monitor the situation closely and keep you updated on any progress.
- identified Mar 26, 2026, 04:38 AM UTC
We are continuing to seek updates regarding the NAB bank feed delays. It is still under investigation from the bank.
- identified Mar 27, 2026, 12:08 AM UTC
We are continuing to seek updates regarding the NAB bank feed delays. It is still under investigation from the bank. We hope to have a more detailed update shortly.
- identified Mar 27, 2026, 03:27 AM UTC
A recent update from NAB indicates we are expecting a fix by close of business today.
- resolved Mar 27, 2026, 07:47 AM UTC
NAB has now rolled out a fix, and your bank feed should begin updating shortly. Please allow up to an hour for all data to sync, and then refresh your bank feed. We’ll continue to monitor the situation and keep you updated. Thank you.
Major February 17, 2026 NAB Bank Feed Outage 23h 39m NAB
Started Feb 17, 2026, 11:02 PM UTC· resolved Feb 18, 2026, 10:42 PM UTC
- identified Feb 17, 2026, 11:02 PM UTC
We have been made aware of an issue impacting NAB users. The issue had been identified as a recent update on NABs side has blocked requests to endpoints. This is being worked on as a priority.
- resolved Feb 18, 2026, 10:42 PM UTC
This incident has been resolved.
Minor February 17, 2026 Resly Pay Outage ( NZ Properties) 36d 2h Web App
Started Feb 17, 2026, 01:18 AM UTC· resolved Mar 25, 2026, 04:09 AM UTC
- identified Feb 17, 2026, 01:18 AM UTC
The Outage is currently Impacting ReslyPay New Zealand clients with two separate payment flows: • Charging Selected VCC transactions • Refund processing We are currently work on getting this resolved with urgency.
- monitoring Feb 19, 2026, 12:53 AM UTC
VCC charging has been resolved apart from Agoda VCC's. There is still a 24 hour delay for charging Agoda cards expecting to be resolved by Friday afternoon.
- monitoring Feb 25, 2026, 03:25 AM UTC
Refund processing has been resolved. Some selected VCC's are still failing.
- resolved Mar 25, 2026, 04:09 AM UTC
This incident has been resolved.
Notice November 18, 2025 Bank Feed Delays 2h 30m ANZ, ASB, Bank of Queensland, Bendigo Bank and 7 more
Started Nov 18, 2025, 12:39 AM UTC· resolved Nov 18, 2025, 03:09 AM UTC
- investigating Nov 18, 2025, 12:39 AM UTC
We are currently investigation an outage with the bank feeds. We will update as soon as possible once the bank feeds have been restored.
- resolved Nov 18, 2025, 03:09 AM UTC
This incident has been resolved.
Minor November 13, 2025 CBA Bank Feeds 3d 1h CBA - CommBiz, Commonwealth Bank
Started Nov 13, 2025, 10:54 PM UTC· resolved Nov 17, 2025, 12:37 AM UTC
- identified Nov 13, 2025, 10:54 PM UTC
We are aware that bank feeds connected via CBA are currently unable to fetch data. CBA have advised that they are actively investigating and will provide an update as soon as practicable. We will share more information as it becomes available.
- resolved Nov 17, 2025, 12:37 AM UTC
This incident has been resolved.
Major October 21, 2025 CBA Bank Feed Delays 16h 39m CBA - CommBiz, Commonwealth Bank
Started Oct 21, 2025, 06:19 AM UTC· resolved Oct 21, 2025, 10:58 PM UTC
- investigating Oct 21, 2025, 06:19 AM UTC
We are currently investigating delays to Bank Feeds on customers banking with Commonwealth Bank.
- resolved Oct 21, 2025, 10:58 PM UTC
This incident has been resolved.
Major October 16, 2025 Booking.com Reservations outage 2d 23h Booking.com
Started Oct 16, 2025, 11:01 PM UTC· resolved Oct 19, 2025, 11:01 PM UTC
- monitoring Oct 16, 2025, 11:01 PM UTC
We have been made aware that booking.com is experiencing an outage that is affecting our Reservations API service. This issue first appeared at 2025-10-16, 11:10:26 AM UTC. They are working on resolving this issue as soon as possible. As an immediate mitigation, booking.com will apply a global hold to make sure that reservations will not timeout during this outage. They will stop the hold once the outage is over.
- resolved Oct 19, 2025, 11:01 PM UTC
A message from booking.com "A previously identified issue has been resolved and no action is required from your end. We apologise for any inconvenience this may have caused."
Major October 14, 2025 NZ ReslyPay Impacted Payouts 5d 2h
Started Oct 14, 2025, 11:07 PM UTC· resolved Oct 20, 2025, 02:03 AM UTC
- monitoring Oct 14, 2025, 11:07 PM UTC
Thank you for your incredible patience as we address a temporary issue impacting your payouts. We’ve worked with our merchant provide and have identified a connectivity outage with BNZ, our trusted partner for NZ merchant settlements, causing a brief delay in processing your funds. This issue is due to intermittent connection drops between our systems and BNZ’s, which is preventing payouts from settling as planned. Please rest assured that your funds are completely safe and secure, ready to be processed once this is resolved. Our merchant development team has pinpointed the root cause, and our CTO is directly overseeing this, making it our top priority. We’re working closely with BNZ to fix this urgently, and we’re fully committed to getting your payouts back on track. Thank you again for your understanding.
- monitoring Oct 15, 2025, 02:53 AM UTC
Some payments have successfully processed today after a stable connection was established. Our development team is closely monitoring the remaining payouts and working to ensure they are pushed through as quickly as possible.
- monitoring Oct 16, 2025, 10:55 PM UTC
The connectivity issue is still being investigated and the team are working to resolve as quickly as possible.
- resolved Oct 20, 2025, 02:03 AM UTC
We are aware that the connection issue has now been resolved, and have been informed that most payouts were cleared on Friday the 17th. We are aware some payouts remain pending for October 15th and 16th, these are being closely monitored.
Critical September 16, 2025 Booking.com Outage 20h 54m Booking.com
Started Sep 16, 2025, 02:15 AM UTC· resolved Sep 16, 2025, 11:09 PM UTC
- investigating Sep 16, 2025, 02:15 AM UTC
Booking.com are currently experiencing an outage. First appearing at 16/9 10.45am. They are working to resolve the issue as soon as possible. Bookings will not time out during this time however we recommend entering manually during the outage.
- resolved Sep 16, 2025, 11:09 PM UTC
Booking.com have confirmed the issue has been resolved.
Minor August 18, 2025 Bank Feeds - Bank of Queensland 28d 19h Bank of Queensland
Started Aug 18, 2025, 06:26 AM UTC· resolved Sep 16, 2025, 02:17 AM UTC
- investigating Aug 18, 2025, 06:26 AM UTC
We are aware of delays to bank feed updates and this has been escalated to BOQ
- investigating Aug 18, 2025, 06:30 AM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2025, 12:21 AM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2025, 02:17 AM UTC
This incident has been resolved.
Major August 12, 2025 BOQ Delays Bank Feed 3d 2h Bank of Queensland
Started Aug 12, 2025, 03:02 AM UTC· resolved Aug 15, 2025, 05:54 AM UTC
- investigating Aug 12, 2025, 03:02 AM UTC
We are aware of delays to bank feed updates and this has been escalated to BOQ
- investigating Aug 12, 2025, 03:26 AM UTC
We are continuing to investigate this issue.
- resolved Aug 15, 2025, 05:54 AM UTC
We have been advised that BOQ have resolved the issue. It may take some time for the delayed transaction to update"
Critical June 12, 2025 Resly is currently unavailable 5h 34m Application Access / Login, Web App
Started Jun 12, 2025, 08:30 PM UTC· resolved Jun 13, 2025, 02:05 AM UTC
- investigating Jun 12, 2025, 08:30 PM UTC
We're currently experiencing an outage due to a global issue with Google Cloud services. This is affecting access to the Resly platform. We're monitoring the situation closely and will provide updates as soon as we have more information. Thanks for your patience.
- investigating Jun 12, 2025, 09:17 PM UTC
We're currently experiencing an outage due to a global issue with Google Cloud services. This is affecting access to the Resly platform. Google have announced that they have identified the issue and are currently rolling out a fix. This will take some time for them to roll out worldwide. We're monitoring the situation closely and will provide updates as soon as we have more information. Thanks for your patience.
- investigating Jun 13, 2025, 12:02 AM UTC
Some services are slowly starting to be restored. At this stage, New Zealand properties should now be able to access some areas of Resly as normal. However, users in Australia and Fiji may still experience service interruptions while restoration work continues.
- monitoring Jun 13, 2025, 01:47 AM UTC
Google has now resolved their outage and DNS servers are coming back up worldwide which should allow most people to now access app.resly.com.au We'll continue to monitor access closely over the next few hours
- resolved Jun 13, 2025, 02:05 AM UTC
Access to app.resly.com.au is now restored
Minor February 17, 2025 Search bar not updating the reservation and unable to locate the new recent reservations created after 15/02/2025. 3h 30m
Started Feb 17, 2025, 01:38 AM UTC· resolved Feb 17, 2025, 05:09 AM UTC
- investigating Feb 17, 2025, 01:38 AM UTC
We are currently investigating the issue.
- monitoring Feb 17, 2025, 02:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 17, 2025, 05:09 AM UTC
This incident has been resolved.