Resly incident

Resly Pay Outage ( NZ Properties)

Minor Resolved View vendor source →
Started
Feb 17, 2026, 01:18 AM UTC
Resolved
Mar 25, 2026, 04:09 AM UTC
Duration
36d 2h
Detected by Pingoru
Feb 17, 2026, 01:18 AM UTC

Affected components

Web App

Update timeline

  1. identified Feb 17, 2026, 01:18 AM UTC

    The Outage is currently Impacting ReslyPay New Zealand clients with two separate payment flows: • Charging Selected VCC transactions • Refund processing We are currently work on getting this resolved with urgency.

  2. monitoring Feb 19, 2026, 12:53 AM UTC

    VCC charging has been resolved apart from Agoda VCC's. There is still a 24 hour delay for charging Agoda cards expecting to be resolved by Friday afternoon.

  3. monitoring Feb 25, 2026, 03:25 AM UTC

    Refund processing has been resolved. Some selected VCC's are still failing.

  4. resolved Mar 25, 2026, 04:09 AM UTC

    This incident has been resolved.

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