Resly incident

Booking.com Guest Messages

Minor Resolved View vendor source →
Started
Apr 24, 2026, 03:32 AM UTC
Resolved
Apr 24, 2026, 10:49 PM UTC
Duration
19h 16m
Detected by Pingoru
Apr 24, 2026, 03:32 AM UTC

Affected components

Booking.com

Update timeline

  1. investigating Apr 24, 2026, 03:32 AM UTC

    Booking.com guest messages are currently not being received in Resly. We are currently investigating. Please check the booking.com extranet for guest messages.

  2. resolved Apr 24, 2026, 10:49 PM UTC

    Booking.com has resolved an issue that caused some messages to remain in a pending state. The fix was deployed at 16:30 CEST, and all affected messages have now been successfully delivered. No notifications were lost. They are continuing to monitor the system closely, and no further issues have been observed since the fix was released.

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