Resly Outage History

We’re aware that some customers are currently seeing error messages related to Google connectivity. This is due to a service degradation on Google’s end. Our team is monitoring the situation. While these errors may appear within Resly, they are not impacting rates or causing overbookings, and no action is required from you at this stage. We’ll continue to monitor the issue and provide an update if anything changes. Thank you for your patience while Google works to restore normal service.

We are continuing to monitor for any further issues.

We are aware that some ReslyPay payouts are currently delayed. We have raised this with our partners who are experiencing a temporary processing issue with their upstream processor that has slowed fund settlements. We are actively escalating and expect payouts to be released tomorrow Thursday 13th August.

We are continuing to monitor for any further issues.

We are aware of an issue impacting new property creation unavailable since Jun 28, 12:30 CEST with Booking.com and are monitoring their status page for updates. We have been advised to hold new property submissions for the time being. Any listings that have been published that haven't gone live during the outage will need to be republished.

Agoda experienced an outage from around 8:00 PM last night, which may have impacted booking and update delivery. We've completed a full sync and are currently re-pushing inventory and availability to Agoda; in the meantime, we recommend manually adding any missing bookings to ensure accuracy.

Missing bookings are now beginning to be automatically delivered. Please continue to monitor carefully.

VCC charging has been resolved apart from Agoda VCC's. There is still a 24 hour delay for charging Agoda cards expecting to be resolved by Friday afternoon.

Refund processing has been resolved. Some selected VCC's are still failing.

We have been made aware that booking.com is experiencing an outage that is affecting our Reservations API service. This issue first appeared at 2025-10-16, 11:10:26 AM UTC. They are working on resolving this issue as soon as possible. As an immediate mitigation, booking.com will apply a global hold to make sure that reservations will not timeout during this outage. They will stop the hold once the outage is over.

Thank you for your incredible patience as we address a temporary issue impacting your payouts. We’ve worked with our merchant provide and have identified a connectivity outage with BNZ, our trusted partner for NZ merchant settlements, causing a brief delay in processing your funds. This issue is due to intermittent connection drops between our systems and BNZ’s, which is preventing payouts from settling as planned. Please rest assured that your funds are completely safe and secure, ready to be processed once this is resolved. Our merchant development team has pinpointed the root cause, and our CTO is directly overseeing this, making it our top priority. We’re working closely with BNZ to fix this urgently, and we’re fully committed to getting your payouts back on track. Thank you again for your understanding.

Some payments have successfully processed today after a stable connection was established. Our development team is closely monitoring the remaining payouts and working to ensure they are pushed through as quickly as possible.

The connectivity issue is still being investigated and the team are working to resolve as quickly as possible.