Errors with Resend Dashboard and Email Latency

Update timeline

1. investigating Feb 16, 2026, 11:06 PM UTC

   Status: Investigating We're currently investigating an incident with our dashboard Affected components Dashboard (Degraded performance)

2. investigating Feb 16, 2026, 11:09 PM UTC

   Status: Investigating We are currently investigating increased latency in email sending. Emails are being received, though they are being sent with a delay. Affected components Single Email (Degraded performance) Dashboard (Degraded performance) SMTP (Degraded performance) Broadcast Emails (Degraded performance) Batch Emails (Degraded performance)

3. identified Feb 16, 2026, 11:32 PM UTC

   Status: Identified We're seeing improved dashboard performance and are working on email sending latency. Emails are being received, though they are being sent with a delay. Affected components Broadcast Emails (Degraded performance) Batch Emails (Degraded performance) Single Email (Degraded performance) Dashboard (Operational) SMTP (Degraded performance)

4. identified Feb 16, 2026, 11:36 PM UTC

   Status: Identified We're continuing to investigate intermittent errors with the dashboard. Emails are being received, though they are being sent with a delay. Affected components Dashboard (Degraded performance) SMTP (Degraded performance) Broadcast Emails (Degraded performance) Batch Emails (Degraded performance) Single Email (Degraded performance)

5. identified Feb 16, 2026, 11:47 PM UTC

   Status: Identified While emails are sending, they're currently delayed and so are the email events (delivered, opened, clicked, etc.) Affected components Single Email (Degraded performance) Dashboard (Degraded performance) Email Events (Degraded performance) SMTP (Degraded performance) Broadcast Emails (Degraded performance) Batch Emails (Degraded performance)

6. monitoring Feb 17, 2026, 12:03 AM UTC

   Status: Monitoring Email sending is back to normal. All previously queued emails have been successfully delivered. While we continue to improve dashboard performance, some email events may appear as "Queued" or not yet be visible in the dashboard. This is a display issue only; delivery is unaffected. Affected components Single Email (Operational) Dashboard (Operational) Email Events (Degraded performance) SMTP (Operational) Broadcast Emails (Operational) Batch Emails (Operational)

7. monitoring Feb 17, 2026, 12:27 AM UTC

   Status: Monitoring Email events are now up-to-date. We're continuing to monitor the dashboard and email sending. Affected components Single Email (Operational) Dashboard (Operational) Email Events (Operational) SMTP (Operational) Broadcast Emails (Operational) Batch Emails (Operational)

8. resolved Feb 17, 2026, 12:33 AM UTC

   Status: Resolved This incident has been resolved. Email sending and dashboard performance are both operating normally. Thank you for your patience while we worked through this. Affected components Batch Emails (Operational) Single Email (Operational) Dashboard (Operational) Email Events (Operational) SMTP (Operational) Broadcast Emails (Operational)