Increased latency for broadcast sending and domain verification

Update timeline

1. investigating Apr 15, 2026, 01:33 PM UTC

   Status: Investigating We are currently investigating an increase in latency when sending Broadcasts Affected components Broadcast Emails (Degraded performance)

2. monitoring Apr 15, 2026, 02:44 PM UTC

   Status: Monitoring We've identified the root cause. We're working with a third-party provider to solve the underlying issue as we work on mitigation actions. In addition to Broadcasts, Domain verification may take longer than usual. Affected components Broadcast Emails (Degraded performance) General API (Degraded performance) Dashboard (Degraded performance)

3. monitoring Apr 15, 2026, 04:01 PM UTC

   Status: Monitoring The underlying issue has been identified and our third-party provider has pushed improvements. We're seeing an improvement in domain verifications and broadcast email throughput. We'll continue to monitor the situation and work on mitigation actions. Affected components Dashboard (Degraded performance) Broadcast Emails (Degraded performance) General API (Degraded performance)

4. resolved Apr 15, 2026, 05:05 PM UTC

   Status: Resolved The pending domain verifications and broadcasts are catching-up quickly. The incident should fully resolve soon. Affected components Broadcast Emails (Operational) General API (Operational) Dashboard (Operational)