RelayPro Outage History

RelayPro had 2 outages in the last 2 years totaling 7h 8m of downtime — averaging 0.1 incidents per month.

There were 2 RelayPro outages since December 9, 2025 totaling 7h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.relaypro.com

Major May 21, 2026

Cellular Partner Outage

Detected by Pingoru: May 21, 2026, 04:19 PM UTC
Resolved: May 21, 2026, 08:09 PM UTC
Duration: 3h 49m

Affected: Cellular Service

Timeline · 5 updates

identified May 21, 2026, 04:19 PM UTC

We have identified a service disruption with one of our cellular partners. Automatic failover to unaffected carriers is active and functioning as expected, minimizing impact for most customers. Our team is actively working with the affected partner toward full resolution. We will continue to post updates here as the situation develops. Thank you for your patience.
identified May 21, 2026, 04:20 PM UTC

We are continuing to work on a fix for this issue.
identified May 21, 2026, 04:36 PM UTC

We are continuing to escalate this issue with our carrier partner.
monitoring May 21, 2026, 07:32 PM UTC

Our cellular partner has implemented a fix, and we are monitoring.
resolved May 21, 2026, 08:09 PM UTC

Thank you for your patience! We are seeing a full recovery after our carrier partner's fix. If you are still experiencing issues, please reach out to our Support team.

Read the full incident report →

Minor December 9, 2025

Degraded Performance

Detected by Pingoru: Dec 09, 2025, 03:57 PM UTC
Resolved: Dec 09, 2025, 07:16 PM UTC
Duration: 3h 18m

Affected: Relay Product Functionality

Timeline · 4 updates

investigating Dec 09, 2025, 03:57 PM UTC

We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.
investigating Dec 09, 2025, 04:00 PM UTC

We are continuing to investigate this issue.
monitoring Dec 09, 2025, 04:19 PM UTC

A fix has been implemented, and we are monitoring for resolution.
resolved Dec 09, 2025, 07:16 PM UTC

Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.

Read the full incident report →